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National Lighting Reviews
Paul at Basildon is fantastic, there is literally nothing he won’t do for me, the man is a legend. Some of the Saxby products are not the greatest quality or reliable but the branch is alway very helpful sorting out the returns.Superb customer service when a LED bulkhead started to flicker: no fuss, no hassle - replacement with me in under 24 hours. Very impressed..Excellent customer service, one parcel lost by carrier, phoned up, lovely lady checked with carrier and came back to me saying "another would be sent out straight away on a nextday b4 noon". It arrived 9.00am next day. Can't ask for better than that.. Those are part of 30 National Lighting reviews. The latest review from Trustpilot - Bought two Equinox LED PIR Wall lights from National Lighting. Hung them outside my house and I must admit they looked amazing - plus with the lights being activated by the sensor - made it all look fantastic! Fast forward a year and one of the lights began to flash continuously! I was gutted and was unsure how I was going to have this sorted. Here's the best part...emailed National Lighting to ask for advice on Sunday, on Monday morning had a reply and was advised by an amazing helpdesk person (Reshma) who firstly apologised for the inconvenience (now hardly their fault as things do go wrong but nice to hear this) then told me the light was still under warranty (I appreciated this immediate honesty!) she then proceeded to set up the order and gave me the great news that a replacement light would be delivered to me by Wednesday. I was highly impressed! No pain staking mails, no fuss just a resolution faster than I could say I have a problem! And just when I didn't think it was gonna get better, the replacement light turned up the next day on Tuesday and that in this current climate of uncertainty all over. Well done Reshma and well done National Lighting. Fantastic service. I have purchased most of my lighting products from this company and I will continue to do so. After this amazing after sales service I don't have any reason why I would go elsewhere. Thank you. Other companies should take a page from your book. I don't think the 5 star review does you justice.. There are 20 excellent reviews. 1 of customers rate great. But there are almost 9 of people rate bad.